Refund Policy

At Exstore.app, we are committed to providing high-quality digital products, including Shopify themes and WordPress themes. We understand that issues can arise, and we want to ensure a fair and transparent process for handling refund requests. Please read our Refund Policy carefully before making a purchase.

1. General Policy
All sales of digital products are final. Due to the nature of digital goods, we do not offer refunds or exchanges once the product has been downloaded, except as outlined in this policy.

2. Eligibility for Refunds
You may be eligible for a refund if:
- The product is not accessible or the download link is broken.
- You have contacted our support team within 7 days of purchase to report the issue.
- Our support team is unable to resolve the issue within a reasonable time frame.

3. Non-Eligibility for Refunds
Refunds will not be issued if:
- You change your mind after purchase.
- You decide that the product does not meet your requirements.
- You experience compatibility issues with third-party software or platforms not listed in the product description.
- You claim non-receipt of the product but our records show successful delivery and download.

4. Reporting an Issue
To report an issue and request a refund:
1. Contact our support team at support@exstore.app within 7 days of your purchase.
2. Provide your order number, the email address used for the purchase, and a detailed description of the issue.

5. Resolution Process
Once we receive your refund request:
1. Our support team will investigate the issue and attempt to resolve it.
2. If the issue is confirmed and cannot be resolved within a reasonable time frame, we will process a refund.
3. Refunds will be issued to the original payment method used for the purchase.

6. Processing Time
Approved refunds will be processed within 10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

7. Contact Information
If you have any questions or need further assistance regarding our Refund Policy, please contact us at support@exstore.app.

By purchasing products from Exstore.app, you acknowledge that you have read, understood, and agree to this Refund Policy.