Shipping Information
Last Updated: 2024-05-28
Welcome to Exstore.app. As our products are digital in nature, our Shipping Policy differs from those of traditional retail businesses. Please read this policy carefully to understand how we handle the delivery of our digital products, including Shopify themes and WordPress themes.
1. Digital Product Delivery
All products sold on Exstore.app are digital and will be delivered electronically. There are no physical goods that require shipping. Upon successful payment, you will receive an email containing a download link for the product.
2. Delivery Time
Digital products are typically available for download immediately after purchase. In some cases, there may be a short delay due to payment processing or system issues. If you do not receive your download link within one hour of purchase, please check your spam/junk folder and then contact our support team.
**3. Download Instructions**
After completing your purchase, you will receive an email with a download link. Follow the instructions in the email to access your product. If you encounter any issues with the download link or accessing your product, please reach out to our support team for assistance.
4. Access Issues
If you experience any issues accessing or downloading your purchased product, please contact our support team at support@exstore.app. Provide your order number and a detailed description of the problem, and we will assist you in resolving the issue promptly.
5. Backup and Storage
We recommend that you back up your purchased digital products to avoid any potential loss. Exstore.app is not responsible for lost or deleted files. You can re-download your purchased products from your account, subject to the terms and conditions applicable at the time of purchase.
6. Product Updates
From time to time, we may release updates to our digital products. If you have purchased a product, you may be eligible to receive updates, depending on the terms of the specific product license. Information about product updates will be communicated via email or through your account on our website.
7. Contact Information
If you have any questions or need further assistance regarding our Shipping Policy, please contact us at support@exstore.app.
By purchasing products from Exstore.app, you acknowledge that you have read, understood, and agree to this Shipping Policy.
Welcome to Exstore.app. As our products are digital in nature, our Shipping Policy differs from those of traditional retail businesses. Please read this policy carefully to understand how we handle the delivery of our digital products, including Shopify themes and WordPress themes.
1. Digital Product Delivery
All products sold on Exstore.app are digital and will be delivered electronically. There are no physical goods that require shipping. Upon successful payment, you will receive an email containing a download link for the product.
2. Delivery Time
Digital products are typically available for download immediately after purchase. In some cases, there may be a short delay due to payment processing or system issues. If you do not receive your download link within one hour of purchase, please check your spam/junk folder and then contact our support team.
**3. Download Instructions**
After completing your purchase, you will receive an email with a download link. Follow the instructions in the email to access your product. If you encounter any issues with the download link or accessing your product, please reach out to our support team for assistance.
4. Access Issues
If you experience any issues accessing or downloading your purchased product, please contact our support team at support@exstore.app. Provide your order number and a detailed description of the problem, and we will assist you in resolving the issue promptly.
5. Backup and Storage
We recommend that you back up your purchased digital products to avoid any potential loss. Exstore.app is not responsible for lost or deleted files. You can re-download your purchased products from your account, subject to the terms and conditions applicable at the time of purchase.
6. Product Updates
From time to time, we may release updates to our digital products. If you have purchased a product, you may be eligible to receive updates, depending on the terms of the specific product license. Information about product updates will be communicated via email or through your account on our website.
7. Contact Information
If you have any questions or need further assistance regarding our Shipping Policy, please contact us at support@exstore.app.
By purchasing products from Exstore.app, you acknowledge that you have read, understood, and agree to this Shipping Policy.